FAQ
Questions? We've got you.
Quick answers about shipping, sizing and exchanges. Still stuck? Email hello@fajagirl.com.
Orders and shipping
Where do orders ship from?
All orders ship from Bergen County, New Jersey.
How long until I get my order?
Orders usually take 1 to 3 business days to process. Once processed, they ship with USPS, which typically takes 2 to 5 business days. Delivery times can vary by location, so the full turnaround is usually 3 to 10 business days. Delays can happen during busy seasons.
Do you ship internationally?
Right now we ship within the USA, Canada and St. Lucia.
Haven't received your package?
Once your order ships, we email you a tracking number. Check the expected delivery date there. If there is no update, email us at hello@fajagirl.com and we will help. We are not responsible for packages stolen after delivery.
What if my package is lost or stolen?
Let us know within 5 business days at hello@fajagirl.com and we will help you track it down. Faja Girl is not responsible for packages lost or stolen after delivery.
Sizing and care
What size should I get?
Each product has its own size chart and size calculator on its page, since sizing varies by garment. For a personal recommendation based on your procedure, fill out our Procedure Size Form and we will send you your fit. Questions? Email hello@fajagirl.com.
How do I care for my garment?
Our garments work because of their compression, so treat them gently. Hand wash and hang dry. We recommend our garment detergent.
Exchanges
Do you offer refunds or returns?
No. We offer exchanges only.
How do exchanges work?
Request your exchange within 7 days of delivery. Items must be unworn with tags on, and must reach us within 7 days after your exchange is approved. You can swap for an item of the same value, or a more expensive one and pay the difference. You pay shipping back to us and we ship your new garment to you. Start an exchange.
What can't be exchanged?
Thongs and everything in Care Essentials are final sale.
What if my exchange item is out of stock?
If the item is out of stock for more than 7 days, we will offer a similar product or store credit for the item's value. No refunds are issued.
What if my item is defective?
Contact us within 2 days of receiving it at hello@fajagirl.com. We will replace it with the same item, size, style and color.